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Home Page » Testimonials

What Our Customers Say To Us

July 27-29, 2016

Mike, My wife and I just returned to Houston yesterday from our recent Baltic Cruise on the RCL Serenade of the Seas.  The high lite of our trip was St. Petersburg and the 3 days we spent with Alona.  She was amazing and we are so appreciative of her knowledge, expertise and professionalism during our 3 days.  I will be updating all of my TripAdvisor activities soon and will include Red October in this update. I would like to thank you as well for all of the arrangements and paperwork provided to make this portion of our trip very smooth with no issues. Red October is my tour operator in all future trips to Russia.  Again, Alona was amazing and feel free to give her this feedback. Kenneth and Cheryl Yaw are still on the cruise ship touring Norway and will be back in Houston on Saturday.

Sincerely. Robert & Christi Guenther Houston, TX

 

July 16-17, 2016

I would like to thank you for a very enjoyable if tiring visit to your beautiful city. Helena as a very knowledgable guide and Yuri a very helpful driver really made our visit extra special. Please express our sincere thanks to them.I must thank your administration staff who answered emails promply and made the whole process painless. I would have no hesitation in recommending your company and hope we may use you again someday

With our very best wishes Sylvia and Alfred Harrison. Myra Harrison

 

July 19-21, 2016

Dear Natalia, We had a wonderful time with the Red October tour – many thanks. Irina and Demetri were first rate and could not have been more helpful . Irina was an excellent guide and we thoroughly enjoyed the ballet. We shall be recommending Red October to anyone visiting St P.

Kind regards, Robert Hackman

 

July 6-7, 2016

Dear Natalia, Thank you for all your help organizing our first visit to St Petersburg. It was amazing! We were feeling very frustrated when the ship could not dock and missing a whole day, but Red October really made up for it. Irina and Vladimir were wonderful and we had the best day trip EVER. Irina is a fountain of knowledge (even though Catherine the Great thought that fountains were 'tortured water'!). Vladimir was always there for us and was a very careful and courteous driver. Thank you, also, for being so considerate about ensuring we got back to the ship rather than risk the traffic jams and get to the office. We are so delighted and will leave good reports on Trip Advisor and Cruise Critic for you. Thank you Natalia, Irina and Vladimir for such a professional and yet very personal day; we can't wait to come back. 
 

With every good wish, Carl and Alison Turner.

 

June 25-26, 2016

Hi Natalia, Thanks for setting up this 2 day tour for us which was terrific. Your organisation was first class. Olga was magnificent and thoroughly enjoyed her company. She knew every little bit of St. Petersburg is knowledgable and was at all times and in every respect most helpful. Having gone on to Kallin we missed her! Please send our regards to her. We also thank Paul for his excellent driving. We have no hesitation in recommending Red October to anyone who would like to learn about St. Petersburg. Once again many thanks.

Anthony and Beverley Ostrin

 

June 8-9, 2016

Dear Natalia We have now returned from our cruise on the Viking Star, including a wonderful  visit to St Petersburg.  I just wanted to let you know that our experience with Red October was a very positive one. Our guide Helen was very professional in her knowledge of the city and in guiding us through some very busy places. Our driver Dimitri was also expert in negotiating the sometimes unpredictable St Petersburg traffic and drivers and was always on hand when we needed him after a visit somewhere. Everything we asked of them was delivered and we were able to maximise our 2 day visit, seeing many things, including your beautiful underground system, that those on larger tours were unable to see. Please pass on our thanks again to our two new friends.  We will be happy to recommend Red October to anyone thinking of a tour of your fascinating city and who knows one day we may visit again, as Helen said on your fifth and sixth visits you will see much more!!
Thanks too for your efficient planning of our visit and your prompt responses to all of our correspondence with you .

Regards, Ken Baumber

 

June 14-16,2016

Hi Natalia, I just wanted to drop you a note to say thank you very much for organising our tour in St Petersburg last week.  We had an amazing few days and your city is beautiful! The itinerary that you organised for us was just perfect. We would also like to  mention especially, that Tanya our guide was brilliant!  She was incredibly knowledgeable and was able to answer all our questions.  She was also good fun and understood our sense of humour which made it all the more enjoyable for us.  Also, Dimitri our driver was excellent, always punctual and polite. We would happily recommend your company to other friends.

Best regards, Sara

 

May 19-20, 2016

Norbert. We have just finished a fantastic 2 day trip in St Petersburg - and we will be telling anyone heading in this direction that they must book Red October. We could not praise our guide Marina enough - her knowledge of St Petersburg, history and art was outstanding. She is very good at her job and was keen to please us all  - as well as being very patient. Her recommendations for shopping and eating were also exactly right for us. She is a great advert for Red October. Our driver Valentine also did a great job - always where he needed to be when we exited a venue and also able to avoid busy junctions to keep us on track. Thank you also for your help in arranging everything. Everything went very smoothly as you predicted. We are 6 very satisfied customers. 

Mike

 

November 3-5, 2015

Laura, I just wanted to send you an email to thank you and your team so much for my recent visit to St Petersburg and Moscow. My trip (apart from losing my phone) was fantastic and has fulfilled a dream of going the the Hermitage that I have had for many years. I didn't quite know what to expect when I first booked with Red October but can tell you the experience was excellent and I will surely recommend your company to anyone I hear heading over your side of the world. I want to send a special thanks to the lady who took me around St Petersburg - her knowledge and explanations were mind-boggling - so much information she should be really proud of herself and I would appreciate it if you told her again that I am very grateful. Similarly to the pretty young girl (thank you for that) you organised in Moscow - her knowledge and explanation were also fantastic. She explained she worked freelance - so please take my recommendation for her if you have future work for her. In my trip I saw many wonderous things which I still think about every day. You are so lucky to live in a place with so  much culture, arts and history - many people in Australia should open their minds and learn a thing or two about Russia and your arts and history. 
 
Once again thank you very very much. Shane Judd

 

August 8-10, 2015

Hi Laura, Hope all is going well for you. My friends the Rings and Kroegers wanted me to thank you for the wonderful arrangements they had in St Petersburg – they absolutely loved it and said their guide Tanya was sensational.

Many thanks and regards, Wendy

 

August 4-5, 2015

Dear Natalia, Thank you! We had an amazing time! We loved St. Petersburg. The tour guide, was really great! She was very knowledgeable and patient with answering all our questions. We really appreciate all the work and time that went into the fabulous itinerary you made for us. 

Thanks again! Pessy Baskin

 

July 18-19, 2015

Hi Laura, Just wanted to say how much we enjoyed the Red October tour during our recent cruise. Red October had a good reputation and it exceeded our expectations with the quality and organisation of the whole tour. It was all made so easy for us by your efficient organisation and was such a bonus to skip the queues waiting to go into the museums. Our guide Martina was excellent as was the courteous and personable driver Dimitri. Nothing was a problem to them and we had no waiting around anywhere as we were picked up in the luxury car on demand. A great experience that we thoroughly enjoyed and we have let our friends know how good and reliable Red October are and that should they visit St Petersburg then they should definitely use your company above others. Thank you so much - and well done to all concerned.

Best wishes, Jim & Susan Atkinson

 

June 28-29, 2015

Laura, I know it's been a month or more since our tours in St. Petersburg with your company but I just wanted to thank you again for the wonderful experience we had in your great city all because of the tour you set up for us. Elena (I'm not sure if this how you spell her name or not) was an incredible tour guide with a wealth of information (so much that I can't figure out how she remembered it all without ever referring to any notes) and a great sense of humor. We LOVED having her with us for the two days we were there. I have and will continue to recommend Red October to anyone who is planning a visit to St. Petersburg.

Thanks again, Kathy Aumiller 

 

June 5-6, 2015

Dear Laura, Just a brief note to say thank you for the organisation for our tour around St Petersburg yesterday. Both Carolyne and I throughly enjoyed it. Please also thank Elena, as she was a most interesting guide. We learn more about the history of St Petersburg and the Tzar's then we had read. Once again thank you.

Regards,

Carolyne and Dave

 

September 2-9, 2014

Dear Laura, We want to especially thank you for our wonderful experience of St Petersburg which well exceeded our very high expectations.  The itinerary was perfect! It opened up ideas for an eventual return visit given that the many rich possibilities suggested by Alexander do necessitate far more attention.  Not only were out guides were first rate, but every single small detail was thought through ahead of time.   Both we the clients and our guides were most appreciative of your efforts and skill in making that happen. Alexander made Petersburg into the most memorable and exciting city that we have ever visited.  His encyclopedic knowledge, amazing enthusiasm, sheer delight in sharing, flexibility, responsiveness, and ceaseless energy inspired us over the entire week.  He was the perfect choice for our intense program and we are very appreciative that you assigned him to us.  We cannot imagine a better companion for our intellectual and physical journey through Saint Petersburg’s past and present.   Helen was highly professional, pleasant,  informative and very good at keeping the group in order. And Ghenna, our driver, is an especial treasure. You have a wonderful team.  We will tell all our friends of your amazing capabilities and hope that should they visit Russia, you will be their portal into the Russian Experience.

 Warmest Regards,

Margaret & Barry

 

July 25-26, 2014

Dear Galena, We thoroughly enjoyed our tour of St Petersburg, Russia that we took on July 25 and 26.  Marina was our guide, and she did an excellent job.  She is very well informed, highly professional and left us feeling enlightened.  Our driver was also very professional and highly skilled.  All-in-all it was a fantastic experience in one of the most beautiful cities in the world. Congratulations to the Red October crew for a job well done.

Thank you, Jim and Grace Carpenter

 

August 03 - 04, 2014

HUGE thanks you for your wonderful and attentive service and help throughout our time making arrangements for our stay in St Petersburg.  Nothing was ever too much trouble for you and the speed with which you helped our every query was just wonderful.  I told Laura that we were massively impressed with all you did for us so I hope that she passed on these thoughts back to you.  You can be sure that, because of all your efforts, we will recommend Red October Tours to all our friends who are thinking of visiting St Petersburg. Once again, many, many thanks to you Galina for your wonderful service and help.  It has been hugely appreciated.
 

With warmest regards
Neil and Rita Wilson

 

July 11-12, 2014

Hello: I was the "Group Leader" for a party of four people from California who toured St. Petersburg with Red October July 11 and 12. Helen was our guide; Gena our driver. (The other people in my group were Lucianne, Lauren, andGeorge.) It was a fantastic tour and Helen was incredibly knowledgeable and entertaining as well as informative. I would absolutely recommend RO to anyone touring the area!

Thank you, Victoria

 July 7-9, 2014

 thank you and your team for arranging such a wonderful trip. all the arrangements you made were fantastic. we loved our guide, Gallina. she was very knowledgeable and helpful. we will happily recommend your business to our Australian friends.

 best wishes 

 Peter


July 11-12, 2014

Galina: We had a wonderful time on the tour.  Helen our guide was great!    Thank you for your service.

 Andy

 

July 1-2, 2014

Galina, Many Thanks for our very pleasant and instructive 2 days visit with comfort and very competent guides. We want to let you know about our complete satisfaction to RED OCTOBER very interesting in case of return to your famous city of SAINT PETERSBURG. Please transmit to your both IRINA and Van driver our congratulations. Yours very truly.

Claude CAMICAS

 

June 25-26, 2014

Galina. Just back from the cruise and write to say how much we enjoyed the visit to St Petersberg. The arrangements were perfect and guide Helena excellent . We were very comfortable and well looked after and spent enough tine in each of the sites to see them in depth . We will certainly be pleased to recommend you to any of our friends who might be visiting Russia. Best wishes

Zena and Victor Maxwell

 London U.K.

 

June 20-21, 2014

G'day Laura. I and all our party would like to thank Helen, Alex and all at Red October for making our tour of St Petersburg a dream and for the smoothness in the entire experience . Many thanks

Ian Cook

 

May 18-19, 2014

Hello Galina, We arrived home last night and I wanted to say what a lovely time we had in St Petersburg and how very pleasant and knowledgeable Elena was. She was an excellent guide and the weather was beautiful! Thank you very much to yourself and the company Red October. Ros and I would not hesitate to recommend your company.We both bought a lovely book on St Petersburg and I bought nine Matryoshka Dolls for my grandchildren. Thank you again  for your care.

Jan Caldwell and Rosyln Hancock

 

September 14-15, 2013

The only "Star" of this trip was the itinerary and the shore excursions that we booked outside of the cruise line with a company called "Red October" in both Berlin, Germany and St. Petersburg, Russia. Our St. Petersburg guide, Catherine Karalesina (Kate), was delightful, friendly and extremely informative as she  took us through all of the attractions that St. Petersburg has to offer for two full days. The cost was less than the ship charges and with a much smaller group. She was wonderful and this was a memorable experience.

Mark Allen

Senior Editor

August 21, 2013

Hello Galina,  We just wanted to let you know that we thoroughly enjoyed our S.P. tour with Elena last week.  Her knowledge of the history of the city, the life of the Tzars and all things St. Petersburg was very impressive and her smile and personality really lovely.  It was a pleasure to spend 3 days with her.   Please pass this email on to Laura (Lara?). 

Thank you very much, Anne & Clay Stephens, Gennifer & Steve Wood
afstephens@aol.com

August 23, 2013

Your tours were excellent.  You have a kind personal interaction with your clients.  You and your service are appreciated.  Today's tour, to The Hermitage, was led by a thorough and detailed guide.  She kept a brisk pace so that we could view as many items as possible.  In particular, I appreciated the guide's insight into Russian History and art.  This tour surpassed my expectation of The Hermitage visit. A note to encourage you in your work,

Sharon Tracz
sharontracz@gmail.com

 

June 03, 2013

We are now back home and well into our busy working routines again but I did just want to write to you, on behalf of the four of us, to tell you what a wonderful trip we had in St Petersburg.

Everything went smoothly from start to finish.  Fortunately, we did take our letter of introduction, our vouchers and our itinerary to the ship's reception desk prior to our arrival in St Petersburg and apparently we needed to do this.  They took photocopies and forwarded copies to ??? / passport control or something.  We then received a letter to say that everything was in place for us to go ashore.

On the morning of the 15th, we were the first people off the boat and through passport control and, of course, Helena was there to greet us. Helena proved to be a very friendly, lively and knowledgeable guide and provided us with a wealth of knowledge and memorable experiences.  I think we also had the best driver in the business, Sergei.  He always managed to drop us at the nearest possible point to any attraction and was there again to meet us whenever we finished our tours or visits.

We saw so many amazing places, paintings and sites that it is hard to know what we enjoyed most.  Perhaps Catherine's Palace was my favourite but it seems to change with which set of photographs I am viewing at the time!

Thank you so much for all your help, patience and hard work in planning our itinerary.  We told many people on the boat about our wonderful experience and many seemed very interested......and envious!  We will tell all our friends back here as well that if they ever want to visit St P, you are the people to get in touch with.

Beryl Blake

beryl@treacle.org

 

June 06, 2013

This is a quick note to say that we had a marvellous time in St Petersburg and thoroughly enjoyed our two days with our guides Elena and Dmitry.  They were knowledgeable and entertaining and we learned a great deal from them both.  We were only sorry we didn't have more time to spend in such a fascinating and historical city.  Perhaps one day we will return!  Please pass on our thanks and very best wishes to them both.  If they are ever in the UK we would love to see them.  Many thanks to you too for your great organisation and for ensuring that we got to do everything we wanted in the time available.  We would have no hesitation in recommending your organisation to anyone travelling to St Petersburg and would be more than happy for you to include our comments on any literature or websites advertising Red October.

Very best wishes

Wendy and Daryl Mullins
mullinswd@me.com


September 26, 2013

Thanks for everything. We LOVED Dimitri. He was perfect.

cheers,

Carole Broadus
cdbroadus@comcast.net

 

August 30, 2013

I have to write and say what a wonderful time we had on your tour.  Gallina (I hope spelling is correct) was a fantastic guide.  Her knowledge was huge and she looked after us so well.  She was very impressive in all ways but so good at avoiding the queues and finding space to tell us everything. Despite her very long days she retained a great sense of humour.  We learned so much from her and saw so many beautiful buildings and art in your country.

Please let her know how much we appreciated her.

Also thank you for the efficient service.

Best wishes

John and Dorothy Spencer
john.spencer60@btinternet.com

 

 

August 23, 2013


Your tours were excellent.  You have a kind personal interaction with your
clients.  You and your service are appreciated.  Today's tour, to The
Hermitage, was led by a thorough and detailed guide.  She kept a brisk pace
so that we could view as many items as possible.  In particular, I
appreciated the guide's insight into Russian History and art.  This tour
surpassed my expectation of The Hermitage visit.

A note to encourage you in your work,
Sharon Tracz

sharontracz@gmail.com

 

July 31, 2013

We are now back home following our Baltic cruise and I would like to thank you once again for all the arrangements you made for us to visit your wonderful city.   You were so helpful and replied so quickly with your e-mails, it was a pleasure to deal both with you personally and with your company.  In fact, we have already recommended Red October to several people, both on the Aurora and at home.

Everything worked perfectly.  The two tour guides were very knowledgeable, very helpful, were extremely good at negotiating their way round the many groups of tourists and generally making our visit the highlight of the holiday.

Thank you once again.


Sandra Cattermole

s.cattermole@sky.com

 

July 29, 2013

Dear Oksana - my cruise is over and I'm back to work but I had to take a moment to thank you (and Laura) for the highlight of our trip - St. Petersburg.  Everything worked out just perfectly, just 11 of us, all went like clockwork, I managed to keep up with everyone.  Alexandra was just great, everywhere we visited made me want more and more.  The lunchs were very nice and the weather was perfect!.  My only complaint was my fault.  I collect little spoons and wasn't able to get one and so I guess I have to return once more!  My little granddaughter, Victoria Alexis, as adopted from Murom baby home in 2009!  She is our greatest gift, though we are still dealing with her health and learning issues. She didn't hear until surgvery in 2011 and so is a bit behind in speaking and pronunciation.  She had a hole in her heart but it has closed, she had some hip displacia, but is now walking well (though she didn't walk until quite some time).  She is considered special needs but I feel she will catch up.  She is so beautiful, people still stop us on the street and she has the sweetest personality (but also a very strong will!).  We cherish her every day. And so, before I get too much older and can manage, my daughter and I want to bring her back to Russia and I think we will start with St. Petersburg.  Also, I do trips for people as a side loine from my job and so now I can add St. Petersburg to my list of places in the world I feel I can truly recommend.  And so, thank you very much for all.  Itg was very appreciated. 

Joan Wilmoth
joanwilmoth@yahoo.com


October 16, 2012

To whom it may concern,

My husband and I recently spent 3 days in StPetersberg in September with 2 other couples and  had 3 days of touring with you and your guide Dimitri. How lucky we were!He was  fantastic and so knowledgeable- a great asset to your company!

Sue and Peter Miller

peter.miller51@bigpond.com

 

October 05, 2012 

Just to let you know that everything for our two-day tour for the six of us in St Petersburg was wonderful. We saw much more than anyone else on the ship and the two days went like clockwork!  The guide you allocated could not have been more helpful; she was flexible, so that we did things at our own pace, made some minor modifications to the programme, her spoken English was immaculate and she had a fantastic knowledge of everywhere we visited. We could not have asked for anything more. Your bus was very comfortable with plenty of leg room and the driver was patient when we wanted to stop somewhere: something that could never have happened if we had used the cruise line tour bus. It was also interesting that we didn't have to pay anything until the tour was largely complete.
Other passengers on the ship wereamazed at what we accomplished and were surprised that we did not need to have a visa to go on our private tour with Red October. Almost everyone we told about our tour said that if they had known about Red October before they booked tours with the cruise line, they would have joined us and saved themselves some money on the expensive tours organised for big bus loads of passengers; they would have loved to be in such a small and exclusive group. 
Very best wishes from all six of us.

 Allan PembertonChesterEngland

 pembertonthresher@tiscali.co.uk

 

August 18, 2012

I write to thank you very much for the excellent tour of St Petersburgh which you arranged.  Please pass on our sincere thanks to Lana for her superb knowledgeable guiding, I should be pleased to act as a reference for your service if you receive enquiries from the UK.  Feel free to pass on my email address to any UK person(s) looking to book a tour who needs to hear first hand account of the Red October experience.

Regards, John WIlliams

johnwilliamswsm@gmail.com

 

July 24, 2012

We had a fabulous Baltic cruise and the highlight was St. Petersburg! Thanks to Catherine, you and Red October! Our 2 day tour far exceeded our expectations! Catharine was SO knowledgeable, personable andprofessional and she had a fantastic sense of humor! She never stopped working: always providing ammazing commentary all day long! Using headphones along with her excellent English really enhanced our experience. The bus was super comfortable and the driver was terrific too. We really felt like VIP's! Our group couldn’t stop talking about Catherine! She was the best guide of our entire Seabourn cruise! On Monday evening, after the boat tour, we were sorry to have to say goodbye! She is truly special. THANK YOU for assigning Catherine to our group and for your fabulous service and patience with planning our tour! The itinerary worked perfectly. I will, of course, recommend Red October to anyone traveling to St Petersburg! You are obviously the BEST tour company! We feel VERY LUCKY to have booked your services. On behalf of our group, THANK YOU Galina, and please send our best regards to Catherine.

Sincerely, Joan Smithline

joansm2001@yahoo.com

 

Monday, July 16

I want to thank you very much indeed for ensuring our visit to St Petersburg was so successful. Your advice and guidance and responsiveness to our particular choices of visit were much appreciated before we got there. In St Petersburg, our guide and driver, Marina and Alexei were excellent and we felt thoroughly well briefed and entirely safely and smoothly transported throughout the visit. They were both individually charming! Marina made the briefings interesting, authoritative and ensured that our choices of venue were so professonally stitched together we both wanted our stay in St Petersburg to continue longer! I will happily recommend your company to friends and family and wish you well in all future endeavours.

With very best wishes

Rosslyn

rosslyns@btinternet.com

 

July 02, 2012

I just wanted to thank you and your company for the wonderful excursion we had with Red October. Our guide, Elena, was very informative and made sure we saw all the sights. We will recommend your company to any friends that may be going to St. Petersburg.

Margaret Ensign

mannensign@gmail.com

August 16, 2011

We just return home and my wife and I wanted to thank Red October and HELEN doe making our visit to St. Petersburg  so memorable. When talking to people that we met on the ship we found that we saw so much more, hardly waited in any lines, and the price as it turned out was a real value. Helen you are the best!!  David & Moe Slothower

David G. Slothower

slots2@comcast.net

 

August 02, 2011

Before leaving St. Petersburg, David and I would like to express once more our great appreciation to Red October for your excellent services. We had a marvelous three days of touring, learning, and enjoying with Marina, who is a first-rate guide, and we will definitely recommend your company to all our friends and colleagues back home. Many thanks, and best wishes,

 Dr. Nora Gold, Dr. David Weiss

nora.gold@sympatico.ca

 

July 30, 2011

Our group is just back from our Baltic cruise and I wanted to share some information with you ---in case it is helpful to others.

We were on the Emerald Princess and didn't encounter any problems getting off the ship on time for the first day. The cruise staff asked for copies of our vouchers, which I provided to them on the day before our tour.  Passengers that were going with independent tour operators were asked to meet in one of the dining rooms at 6:15 AM on the morning of our arrival to receive a "ticket" for departure.  There were probably about 60 people doing independent tours and we were all allowed to depart very early ---I think we were off the ship by 6:45.  On the second day, there were no tickets ---we just got off along with everyone else ---and it was much quicker through immigration because our passports were stamped from the day before.

Everyone in my group was extremely pleased with the tour and especially complimentary to Elena our guide ---who was extremely knowelegeable.  Everything seemed to go very smoothly --one glitch was the rain when we were finishing up at the Peterhof ---so Elena recommended that we return on the bus, instead of the hydrofoil ---this turned out to be a good plan because we arrived at the Hermitage around noon when it is less crowded (for a while, until the other tour groups started arriving at 1 or so).  Because we didn't do the hydrofoil, the Red October company offered to include a tour of St Isaac's cathedral on our second day ---which was very enjoyable and everyone was happy to see this. 

One small complaint would be regarding the lunch provided on the second day.  Elena had told us that we would be having a nice salad, borcht, and stroganoff.  However, we did not receive any salad ---this was disappointing to several of us who are vegetarians ---so the lunch was little on the light side.

Again, my group of 21 people were all most happy about the tour and will be recommending Red October to our traveling friends.

Regards, Barbara

barbara@weiblen.com

 

June 15, 2011

Mike, our tour of St. Petersburg with Helen was all we hoped it to be.  She's very knowledgeable and personable, and we had a great time.  Most of all, you're a pleasure to talk to, and to have planned our tour with.  You made our visit "Unforgettable and Rewarding."  Thank you for helping me, when I hadn't the faintest I idea of what I was doing.  I am going on record to say that I will be pleased to recommend you and Red October whenever I can. 

Best regards,

Judy R. Goldsmith

 judy@hjgoldsmith.com

 

June 17, 2011

We enjoyed our tour with your company on june 9 and 10, 2011.  Victoria our tour guide was excellent and very knowledgable, also gregory our driver was very good.  I would recommend your company to anyone traveling there.  st. petersbury is beautiful and the people friendly.  we had no trouble disembaring from the ship.  thank you,

geraldine dougherty and benjamin hanson

Gerri@snip.net

 

June 06, 2011

We just returned from our Scandanavian and Russian Cruise.  It was absolutely wonderful.  I wanted to report back to Red October concerning our experience in St. Petersburg. First of all, our guide was Catherine and driver was Alexander.  Out highest commendations to both of them.  Catherine was simply amazing with all her facts and background information.  She was also flexible with the schedule according to our wishes.  We were more than impressed with the job she did.  It was a memorable 2 days.  Please PLEASE pass this along to the Red October Company personnel.  We would like for her to be recognized within the company for her outstanding job performance and personal skills. 

Thank you so much.

Kathy Nunn

 

September 07, 2010

I just wanted to take this opportunity to tell you that we were extremely happy with our tour. Our guide, Tatiana Kustova, was excellent. She was both knowledgeable and accommodating. We would not hesitate to recommend Red October.
Thank you very much.
Best regards,
Debra Burton

dlburton@shaw.ca

 

August 30, 2010

I just wanted to let u know that we had a wonderful tour with Red October on our recent trip to St. Petersburg.  Our guide, driver
and the sights were outstanding.  We found your company to be very professional, knowledgeable and a pleasure to deal with.  We also enjoyed the company of the family that you arranged for us to travel with and found them to be lovely people.  I was impressed with how u handled our arrangements and your eforts were followed through by the individuals who work for you.  I just wanted to thank you and your staff for a wonderful shore excursion- I wish we could come back again.  Maybe one day!  Regards to Catherine and Gregory too.
Sincerely,
Lisa Lehrman

llehr74@aol.com

 

August 29, 2010

We just returned to Canada from Our RSSC Cruise and our private tour in St Petersburg.  I just wanted to let you know how pleased we were with our guide (Tanya) and our driver (Konstantin).  

Konstantin was very adept at negotiating the traffic and finding convenient parking spots. 

Tonya was amazing - her English was very good and her knowledge of the important and all the other sites of St Petersburg exceptional.  On top of all this she was just a very nice person.

We will highly recommend Red October and Tonya to all our friends who travel to St Petersburg in the future.

Say hello to Tonya and Konstantin for us - Lynn and Brock Armstrong 

brockarmstrong@sympatico.ca

Thursday, August 19,

Thank you and your lovely guides, Tanya and Lara for a fabulous day, especially in the heatwave. Their knowledge of St. Petersburg was vast and they imparted it with interest, in what was a very full day. We really enjoyed spending the time with the other four travellers, who felt like friends by the end of the trip. With only six people and a guide, it was much easier to get around, so we saw and learned such a lot.  Red October was very helpful and accessible, with speedy replies to email queries, and simple booking procedures. My husband and I will certainly recommend the company to anyone visiting this wonderful city. 

Best wishes

Mary C. Smith

mceliasmith@gmail.com

 

August 19, 2010

Thank you and your lovely guides, Tanya and Lara for a fabulous day, especially in the heatwave. Their knowledge of St. Petersburg was vast and they imparted it with interest, in what was a very full day. We really enjoyed spending the time with the other four travellers, who felt like friends by the end of the trip. With only six people and a guide, it was much easier to get around, so we saw and learned such a lot.  Red October was very helpful and accessible, with speedy replies to email queries, and simple booking procedures. My husband and I will certainly recommend the company to anyone visiting this wonderful city. 

Best wishes

Mary C. Smith

mceliasmith@gmail.com

 

August 09, 2010

I would like to express our thanks to you and your team and to our wonderful guide Anne (and of course our driver).  We had a fabulous tour of St Petersburg on 19-20 June which my mother, Anne Blackburn booked with you.  We all really enjoyed our time in St Petersburg and thought our guide was very knowledgeable and professional, we would all recommend her and Red October without any hesitation to our friends and family.  We also want to thank you for helping us book tickets for the ballet at the Mariinsky Theatre on 19 June, this was certainly one of the many highlights of our holiday.

Please also pass on our warm regards and thanks to Anne who made our trip to St Petersburg very memorable and special, one we will all treasure for many years to come.

Emma Sanford 

Emma.Sanford@berkshire.nhs.uk

 

June 11, 2010

I just wanted to say that we really enjoyed the tour; Elena was a delight!

She made it very personal & fresh.

i will certainly recommend the tour to others.

By the way, a copy of the passport doesn't appear to be required anymore.

Keith

mailto:baileykj@nbnet.nb.ca

 

June 14, 2010

Thank you to you and Red October for making our visit to Moscow and St Petersburg enjoyable.

Dmitri is an excellent guide, extremely knowledgable and takes very good care of his clients. We feel very fortunate that he was our guide and would highly recommend him to others.

Yuri is an excellent driver and very courteous. We felt very comfortable and safe in his care.

Warmest regards,

Bob and Susan Sparger

BobSparger@targaresources.com

 

May 26, 2010  

Just wanted you to know that the recent two day tour arranged by my friends Christine and Barry Adler  was very special because of your tour guide Dimitri. If you need any references please feel free to

give out my email.

Bobby Kutner

kutnerr@bellsouth.net

 

September 11, 2009

On behalf of the 14 of us, I would like to thank you, Red October, and Helen Oxina for an amazing 2 days in St. Petersburg!  Helen Oxina is a wonderful guide!!  Andrew, a great driver, got us safely in and out of some pretty tight spaces and worked well with Helen to complete a busy itinerary. Thanks to Helen's experience, knowledge, and personality, even our very high expectations were met and exceeded in every way.
Thank you, also, for preparing us for what to expect from the cruise-ship people when not going on "their" tours- and for reassuring us about what was expected by Russian authorities. Although, unfortunately, it may be some time before we will be able to return, we will all, at every opportunity, highly recommend touring with Red October.
warmest regards,
Anne

nunsense00@hotmail.com

 

August 06, 2009

Dear Red October,
On behalf of the group of 12 people who recently toured with Red October  from the Royal Caribbean Ship sailing July 4th.  I would like to thank you for the amazing tour you put together for us.
Elena Pago was a charming and knowledgeable guide.  She kept us enchanted and engaged with her knowledge and stories of the history of Russia.  We all learned so much and had a lot fun.  I really did not think we could pack so much into 2 days but we somehow did.  We have great pictures and of course great memories of this trip. 
I would heartly endorse Red October for anyone going on a Baltic Cruise.   I will pass this information on to the cruise operator that booked this for us.  If anyone needs a recommendation, I would be pleased to provide one for Red October.  Red October is a professional and knowledgeable tour operator who provided the 12 of us with the most delightful experience of Russia.
Thank you so much, it was a pleasure working with you and with Red October.
 
Dianne Garrels Munro

dbmunro@sympatico.ca

 

August 03, 2009

Our trip to St. Petersburg, July 17th and 18th  was absolutely wonderful. We had the best guide. Her name is Elena Pago.

She was perfect for our family.  She  often would personally speak  directly  to the children...she  keep their interest the whole time.The family all agrees, St. Petersburg was the favorite. What a incredible history lesson we all had..

We had absolutely no difficulty getting off the ship early to meet our guide...Holland America  showed no preference. It was  great.

We all loved the lunch with the Russian family...it was very special. What charming host/hostess..

Such wonderful memories...I shall advise all friends...if you go to St. Petersburg....contact Red October...and ask for Elena Pago.

Thank you once again.

Rose Marie Bernhardson

Palos Verdes Estates, California

RosebudWal@aol.com

 

June 11, 2009

Dear Laura

I do not know how to thank you for the fantastic organization you offered us during our visit in your magnificent city.

I have to tell you that Tatiana was a pleasure, her kindness , her knowledge and her patience made our visit unforgettable. I wish that ALL my incoming agents in the world were as efficient as you are :-) And all the tour guides as professional as Tatiana.

If my plan with the Diamand or any other plans to st Petersburg materialize I will definitely choose YOU and your company as my agent.

Dear Laura, keep up the good work, I will be in touch soon for more cooperation.

In my future business with you I hope to have Tatiana as my lead tour guide.

Thank you again and see you soon.

Kind regards

Laurence gylls Wolff

 &

lrmgard Jerry kemming

mailto:ceogrgroup@aol.com

 

May 12, 2009

i'm really impressed with the great service you provided so far.

no wonder why RED OCTOBER is No. 1.

looking forward to see you soon ....

warm regards,

Manoj

vikramakumar@bellsouth.net

 

October 08, 2008

My daughter and I were in St Petersburg with the Oceana Regatta August 2,3,4.  We used you as our touring agency and you provided Helen as our guide.  We want  to thank you for this very special lady.  She was not only a vast history book, but personable and warm.  By the end of our three days, we left her with tears in our eyes and a deep desire to return to your country and to her.

If all your guides are like Helen, I truly understand the success of your business.

Keep up the good work and give Helen our warmest regards.

Sincerely,

Jo Ann Bellone

and Rebecca Bellone


September 18, 2008

Please pass on our very sincere thanks to Elaina for making our visit to St. Petersburg a very memorable, awesome and delightful occasion.
She is such a lovely person, so modest, thoughtful and knowledgeable.  She is undoubtedly the best tour guide we have had in all the years we have been cruising.  She made our visit so informative and pleasant.
The whole tour with your company was very well organized, even the two American couples you matched us with were compatible and great company.  We will certainly recommend Red October, and especially Elaina, to any of our friends or family who are visiting St. Petersburg.  Also I will write a very favourable review about your company and Elaina, on the websites Trip Advisor and Cruise Critic.
Please also say thank you to our driver that day (I cannot remember his name)  What a great driver in that crazy traffic.
But once again, please give our thanks, love and best wishes to Elaina and her family - she is THE best and tell her maybe one day when we come to your beautiful city again, we will have the pleasure of meeting up with her again.
Best Regards
Anne & Ron Auger
Elaine & Mike Hall

arauger@hotmail.com

 

August 20, 2008

Thank you so much for arranging the amazing tour of St. Petersburg for us in July. Elena was a perfect guide. We saw and learned so much - more than we had hoped for. We would not hesitate to recommend Red October to anyone who is going to St. Petersburg.

I'm sorry I didn't get around to sending these thanks sooner. But please know that we will never forget the wonderful time we spent in your beautiful city.

Sincerely,

Pat, Steve and Katie Morton


July 31, 2008

Our friends the Sneed's have already stated with clarity the outstanding performance by both Tanya Kustova, our guide, and Alex, our driver, on our 17 & 18 July tour of your wonderful city. Their performance was in every way truly magnificent. They are both professionals of the highest caliber.

Being from a military background, I have had the experience of having numerous drivers. Alex was better than the best driver I experienced in over 30 years of military service. He drove with eyes in the back of his head. His knowledge of the city and how to navigate from point to point was superb. His personal courtesy to the four of us was beyond expectation. Alex has my strongest possible recommendation.

Concerning Tanya. Wise beyond her young years and has the maturity of one far older. What a find for your company. She was personable and able to interact with the four of us with ease. Her personal skills in dealing with people will carry her far in whatever profession she selects. Her technical knowledge and depth about the many treasures in your city was absolutely astounding. I would recommend her in the strongest possible terms as the guide to any high ranking official requiring only the best that your firm can provide. Tanya is a superb young lady in every regard. We all far in love with her. She is a great representative of your Nation and your city.

Thank you for your great service and in helping to make our stay in St. Petersburg something special. We last visited your city in 1982 and it continues to be by far the city with more treasures than any other we have visited. We will return as soon as possible and when we do, we will be in touch for continued use of your great services. 

Regards,

Don & NormaJean Infante

 

September 02, 2007

We have recently returned to the UK following our cruise to Northern Europe with Royal Caribbean.  We are writing to express our gratitude for the first class service provided by Red October.  On 25th August, we disembarked the ship at 7.50am to find Ekatherina waiting for us at the port.  Ekatherina then introduced us to our driver Anatolyi and we then began our most memorable tour of St Petersburg. 

Not only did our day trip with Ekatherina introduce us to so many wonderful parts of your city, but at each place of interest, we were clearly given priority over other visitors.  Ekatherina’s grasp of the English language was excellent and aside from describing the places of interest with clarity, she also provided us with a detailed insight into your culture and the Russian way of life, both current and historic.  And our lunch at a typical Russian café was delightful!

Please therefore pass on our thanks to both Ekatherina and patient Anatolyi.  Despite visiting six different countries on our cruise, our day in St Petersburg with them was definitely our best!  We loved your beautiful city. 

We would definitely recommend your organization to others visiting St Petersburg.

Please pass a copy of this email to Ekatherina and let her know that if she decides to visit London, we will happily introduce her to our city!

Kind Regards

Angela Graham Alicia and Robert Hyams

thehyams@btinternet.com

 

July 25, 2007

We just finished on on 3 day tour with Catherine Shurukhina.  Catherine was fantastic!  She is extremely knowledable, even tempered, funny, flexible and just all around perfect as a tour guide.  Anatoly (driver) and Mike Finn were also great.

Thank you very much, Louise Allen

ljarla1@aol.com

 

July 18, 2006

I want you to know that we had a terrific 2 days of touring in St. Petersburg, July 6 & 7, thanks to the wonderful service of our guide Ekatrina and the driver Vladimir.

Ekatrina was not only very knowledgeable but could communicate this knowledge to our group with ease and charm. She was able to cover all of our itinerary in spite of delays caused by the closing of some roads. Here is where our driver showed how good he was at handling this extra chore. He kept us close to our schedule in spite of these delays.

Please know that I speak for our entire group of 12 when I say that we will not hesitate to recommend your company to anyone who asks for our advise and suggestions about visiting this wonderful city.

I personally want to thank Olga and Laura for all the assistance given me in organizing this trip.

Nat Honigbaum

HONEYNAT@aol.com

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